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Shipping & Returns

Shipping and Delivery

Get information on shipping and delivery of your order.

When will I get my order?

Production (processing) time + shipping (transit) time = the time you will receive your order. Production times are standard for products however you have the option to choose your shipping method so when it arrives will depend upon that.

Labels, stickers 2 business days for production.

Sometimes we're faster than that, rarely are we slower. If you procrastinated and didn't allow for production time, don't get mad at us.

Where will my order be sent from?

All orders are produced, processed and shipped from Canada from materials made in Canada and USA.

What does production (processing) time mean?

Production (processing) time means it takes time to make your order. Your order is not sitting on the shelf in our warehouse with your information on it. The printing elves have to run it through the press and package it. Production time does not include weekends or major holidays.

What is shipping (transit) time?

Shipping time is the time it takes for your package to travel to your home or business. Shipping time is in addition to production (processing) time. We ship from Toronto, Canada, so wherever you live, please make sure you allow for both production time and shipping time.  

Upgraded shipping is available. If you waited too long to order and need to speed up your shipping time, please make sure you upgrade your shipping to the option that gets the merchandise to you in time. Next Day means next business day. It does not mean weekends. Place your order by noon PST Monday thru Friday and it will ship within two business days. Orders may be subject to verification which may result in delayed shipping. We use Canada Post Service mail for all domestic, US and International orders unless you select DHL Express shipping option.

Why has my order shipped in multiple packages?

We wish to give you the best, fastest and lowest prices out there, to do this we may ship from multiple locations. Every package will have its own tracking number. You'll receive an email with this information when the package(s) ship. There won't be additional shipping charges and your packages may arrive on different days.

How do I track my order?

When your order ships an email is automatically sent to you. If you selected Canada Post regular Service, there is no tracking information is provided for this type of service. You will receive a tracking information if DHL express service is selected.

 

Shipping to PO Boxes

We are more than happy to ship to a PO Box. There's no chance the dog will eat your package when it doesn't go through a mail slot.

Shipping to a Military (APO, FPO) Address

We are more than happy to ship to APO and FPO addresses thanks to the US Postal Service.

Shipping to Canada

We have a few options and they are:

Canada Post Regular Leter Mail - Delivery in 3 to 5 business days

FedEx Express - Delivery in 1 to 2 business days

You are responsible for all duties, taxes and brokerage fees.

FedEx Standard orders can be tracked on the FedEx website and we will email you a tracking number when your order ships. Canadian Canada Post orders are not trackable. 

What are the holidays with no shipping?

    • New Year's Eve
    • New Year's Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day
    • Day after Thanksgiving
    • Christmas Eve Day
    • *Christmas Day through the day after New Year's Day

* (We give everyone here a vacation once a year. That's all they get, so don't get mad when we don't ship during that time. We will answer emails, but the phone will go straight to the answering machine. Sorry about that.)

Refunds and Returns

  • Because all our labels are custom made we don't except returns and don't do any refunds. We will replace a product if the mistake was made by us.
  • In case you didn't receive your label on time, we will issue a full refund after 30 days from the day of shipment.

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